Thank you! Your order details have been successfully submitted.
We’ll contact you shortly to confirm the shipping information and send you a payment link for your order.
♥️
We’ll contact you shortly to confirm the shipping information and send you a payment link for your order.
♥️
contacts
Beauty is not only meant to be seen — it is meant to be felt. You can touch the brand’s aesthetics and experience every detail in our showrooms:
company details
Company: MARUSYA.knit LLP
Address: 210/4 Raimbek Avenue, Almaty, Kazakhstan
Business Identification Number (BIN): 250640020244
Bank: Kaspi Bank JSC
BIC: CASPKZKA
Account Number (IBAN): KZ86722S000046652869
Address: 210/4 Raimbek Avenue, Almaty, Kazakhstan
Business Identification Number (BIN): 250640020244
Bank: Kaspi Bank JSC
BIC: CASPKZKA
Account Number (IBAN): KZ86722S000046652869
payment & delivery
Payment is available via Kaspi. After placing your order, our manager will contact you and issue an invoice for payment.
Delivery is paid by the customer upon receipt.
Delivery options:
Within Almaty — courier delivery via InDrive.
Across Kazakhstan — courier service Alem-Tat.
Within the Russian Federation — courier service CDEK.
Delivery is paid by the customer upon receipt.
Delivery options:
Within Almaty — courier delivery via InDrive.
Across Kazakhstan — courier service Alem-Tat.
Within the Russian Federation — courier service CDEK.
returns & exchanges
Return Period:
Returns are accepted within 7 days from the date of receiving your order.
Return Conditions:
Refunds:
Refunds will be issued to your bank account within 10 days from the date we receive the returned item.
How to Request a Return?
To request a return or exchange, please contact us via Instagram Direct @marusya_knit, including:
your order details, the reason for return
Returns are accepted within 7 days from the date of receiving your order.
Return Conditions:
- Items must be unused, in their original condition, with original packaging, tags, and labels intact.
- Custom-made items created to individual measurements are not eligible for return or exchange.
- Return shipping costs are covered by the customer.
- If a return does not meet our conditions, we reserve the right to send the item back to the customer.
Refunds:
Refunds will be issued to your bank account within 10 days from the date we receive the returned item.
How to Request a Return?
To request a return or exchange, please contact us via Instagram Direct @marusya_knit, including:
your order details, the reason for return
materials & care
MARUSYA pieces are handcrafted from premium natural fibers — angora, mohair, and silk. These airy, fluffy yarns breathe, gently warm, and softly embrace the body. Their quality lies in delicacy: the fibers are so fine that they feel smooth and non-irritating against the skin.
However, garments made from fluffy wool are not recommended for individuals with atopic (highly sensitive) skin or wool allergies.
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Care
To keep your MARUSYA piece as light and refined as on the first day:
• Storage: store folded on a shelf, preferably in a dust bag. Avoid hangers to prevent stretching. Add a scented sachet — for protection and as a small personal ritual.
• Wearing: knitted garments need rest. Avoid wearing the same piece daily — natural fibers require time to recover. If there are no visible stains, gentle steaming is enough to refresh the garment.
• Washing: hand wash only, in cool water, using a delicate detergent for wool and silk. Never machine wash. After washing, gently press with a towel — do not wring. Full washing is recommended no more than once a year.
• Drying: lay flat on a towel, away from direct sunlight and heat sources.
• Steaming: light steaming is allowed to restore volume and texture.
With proper care, MARUSYA pieces preserve their shape, softness, and aesthetic for many years to come.
However, garments made from fluffy wool are not recommended for individuals with atopic (highly sensitive) skin or wool allergies.
⸻
Care
To keep your MARUSYA piece as light and refined as on the first day:
• Storage: store folded on a shelf, preferably in a dust bag. Avoid hangers to prevent stretching. Add a scented sachet — for protection and as a small personal ritual.
• Wearing: knitted garments need rest. Avoid wearing the same piece daily — natural fibers require time to recover. If there are no visible stains, gentle steaming is enough to refresh the garment.
• Washing: hand wash only, in cool water, using a delicate detergent for wool and silk. Never machine wash. After washing, gently press with a towel — do not wring. Full washing is recommended no more than once a year.
• Drying: lay flat on a towel, away from direct sunlight and heat sources.
• Steaming: light steaming is allowed to restore volume and texture.
With proper care, MARUSYA pieces preserve their shape, softness, and aesthetic for many years to come.
size chart